Q: I was issued an Aircon Card when checking into the hall, how can I top it up/use it? A: Aircon cards are directly linked to your name so if lost/tampered with it will be traceable to you and you will be held liable for replacement/consequences. The aircon cards may be topped up at the top-up kiosks located around the lobby outside of Canteen 14 using a NETS Cash Card. There are also others located around the different halls of NTU, however those in the closest vicinity to Hall XV are located at: 1. Outside Canteen 14 2. Outside Hall 15 Seminar Room 3. Tamarind Canteen
Q: My room door's lock flashes red when I tap my fob on it. What do I do? A: The key fobs need to be refreshed at any of the hall gates every three days. The overdue of this authorisation, or if you did not tap and hold your card to the reader until a green light is seen when you entered the gate, would be the cause of this issue. To resolve this, you can simply go to any of the entrance gates and tap your fob on the fob reader till you see a green light, then you can try again with your door reader. If it still does not work, contact the hall office for support.
Q: What do I do if I'm still locked out of my room? A: You can seek help from the Hall Office during office hours: Monday–Thursday: 0830 – 1745hrs Friday: 0830 – 1715hrs Lunch (Hall Office is Closed) 1300 – 1345hrs Saturday & Sunday Closed Public Holidays Closed
If the Hall Office is closed, seek help from your Hall Fellows during the following hours: Monday–Friday: 1800 – 2300hrs Saturday/Sunday/Public Holidays: 0900 – 2300hrs
Q: Where can I eat around Hall XV and NTU? A: For residents of Hall XV, the closest on campus are Canteen 14 and the Tamarind Canteen. Walk a little further and you will find Canteen 13 and 11! There are also various canteens located near halls as well as at the main academic buildings. You may refer to the campus map for more information.
Q: Where are the nearest supermarkets? A: There are only two supermarkets on campus - Prime and Giant. Prime is located in Northspine Plaza and Giant is located beside Canteen 2 and 7-11. Please note that NTU is a plastic-free campus, thus there will be a surcharge of $0.20 per plastic bag.
Q: What sport facilities are available for Hall XV residents? A: NTU has multiple sport facilities on campus, including the sports field located at SRC (Sports and Recreation Center), the running track around campus, and the North Hill Gym (requires booking for usage). There are also multiple sport facilities around Hall XV for residents to use.
Hall 14 Gym: the gym is located in the block across from the hall office. There are signs located around the lobby area, you may refer to them to find the exact location of the gym. You may access the gym using your key fob, please remember to activate its gym access at the hall office.
Block 70 exercise corner: the exercise corner is located outside of Block 70, in the area below the Block 70 lounge.
Hall 15 function hall: The function hall may be booked by student groups to arrange sport practices such as badminton matches, dance practice, and other similar sports. Please contact the hall office for more information.
Do adhere to safe-distancing measures while exercising.
Q: What are the hotlines that I should be aware of? When you need help, here are some helpful hotlines that you can refer to. Fault Reporting and Security Hotline (for emergency repairs, security matters, rules enforcement & pest control) 6790 4777 (24 hours) Center for IT Services (CITS) Helpdesk ([email protected]): 6790 5228 NTU Medical Center (SS3-B2-5): 6793 6828 / 6793 6974 Student Counselling Centre (SSC-05-7): 6790 4462 Police (for emergencies only): 999 Fire or emergency ambulance: 995 Non-emergency ambulance 1777